FAQ's
We’ve grouped our FAQs into categories so you can quickly find the answers you need.
About Gold & Silver
I like the idea of gold, but I’m also interested in silver - which is better? It depends on your goals and budget:
Gold coins often have tax advantages in the UK (VAT-exempt, and in some cases CGT-exempt).
Silver is more affordable per ounce, making it easier to build holdings gradually.
Many investors hold both — gold for long-term wealth preservation, silver for diversification.
What exactly is “bullion”?
Bullion refers to gold, silver, platinum or palladium bars and coins whose value is based mainly on weight and purity.
Gold bullion bars are typically 99.5%+ pure.
Bullion coins (such as Britannias, Krugerrands, or Eagles) usually have purity of .999 or higher. Sovereign coins from the UK are 0.9167% pure or 22ct.
What’s the difference between bullion and numismatic coins?
Bullion coins: modern issues, valued mainly for their metal content, often VAT-exempt.
Numismatic coins: rarer or older coins, valued for history, scarcity, and collector appeal.
Why do numismatic coins attract interest?
They can appreciate in value due to rarity and collector demand.
They often come from limited mintages or historical periods.
Grading protects their condition, making them easier to sell in the future.
What are graded coins?
Certified by independent experts (e.g. PCGS, NGC).
Encapsulated in tamper-proof slabs with grade, barcode, and serial number.
Records the coin’s condition permanently.
Makes trading and resale more straightforward.
Do you handle bulk orders of bullion?
Yes. Thanks to our partnerships with some of the world’s largest refineries, Gold INV can provide bullion direct from the source, ensuring the best possible prices for bulk orders.
Delivery & Storage
How will I know I’ve received what I ordered?
Every delivery comes with a full contents list.
Graded or numismatic coins arrive sealed in protective packaging with their grading details.
All items are inspected prior to dispatch.
How is my order delivered?
Orders are shipped using insured, tracked delivery services.
Packaging is discreet, with no indication of contents.
You’ll receive confirmation when your order has been dispatched.
Can I store my metals with Gold INV?
Store in our secure UK vault facility.
Or choose Malca-Amit, our global storage partner, with world-class vaults in London and other key locations worldwide.
All holdings in storage are fully insured.
Are my investments insured in storage?
Yes. Whether stored in our UK vault or through Malca-Amit, your holdings are insured against loss, theft, or damage.
Selling & Liquidity
What happens if I want to sell?
Gold INV offers a Buy-Back Policy — we’ll purchase back coins and bars originally bought from us, at our current bid price.
This ensures liquidity and peace of mind when it’s time to realise your investment.
Tax & Investment
Are there tax advantages to buying gold or silver?
In the UK, investment-grade gold is exempt from VAT.
Certain UK coins (e.g. Britannias, Sovereigns) are also exempt from Capital Gains
Tax (CGT) because they are legal tender.
Silver, platinum, and palladium are generally subject to VAT. (Always seek independent tax advice for your circumstances.)
Is there a minimum investment?
We work with investors of all sizes. While some products start at just a few hundred pounds, most clients prefer to begin with a level that balances costs and long-term goals.