Privacy policy
Privacy Policy
Who we are
This website is operated by INV Investments Limited, trading as Gold INV ("Gold INV"
,
"we"
,
"us"
,
"our"). We are the controller of your personal data when you use our website and
when we determine the purposes and means of processing.
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Registered name: INV Investments Limited
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Trading name: Gold INV
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Company number: 13886714
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Registered office: 186–192 Treviot House, 186–192 High Road, Ilford, Essex,
England, IG1 1LR
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Country of incorporation: England and Wales
Contact us
For privacy queries, including exercising your rights, contact us at: info@goldinv.co.uk or
write to the registered office above.
HOW DO YOU AGREE TO THE POLICY?
This Policy and our Cookie Policy are a part of and subject to the Terms of Use (“TOU”).
Accordingly, when you enter into the TOU, you agree that you have read, understand,
and agree that we can collect, use, and disclose your information in accordance with this
Policy (and our Cookie Policy). If you do not agree or are not comfortable with any part
of this Policy (or the Cookie Policy), you should not agree to the TOU and you may not
use the Web Site.
HOW AND WHEN IS THE POLICY UPDATED? HOW ARE YOU
NOTIFIED OF THESE CHANGES?
We may, but are not obligated to, update this Policy and/or the Cookie Policy from time
to time. If we change our privacy policies and procedures, we will post those changes on
the Web Site or otherwise notify you to keep you aware of what information we collect,
how we use it and under what circumstances we may disclose it. Accordingly, you
should periodically check the Web Site for any changes.
WHAT CATEGORIES OF INFORMATION ARE COLLECTED
THROUGH THE WEB SITE?We collect:
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information that can be used to identify you personally, such as your first and
last name, delivery address, billing address, telephone number, email
address, communication preference, and credit card (or other payment
account) information (“Personal Information”); and
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information that cannot be used to easily identify you, such as information
about your computer hardware and software (“Other Information”), (together,
“User Information”)
HOW DO WE COLLECT AND USE THIS USER INFORMATION?
1. Personal Information We collect the Personal Information that you voluntarily provide
to us when you use the Web Site or join a mailing list. For example, if you purchase a
product from the Web Site, we will collect any information that you provide to us in that
transaction. Your Personal Information may be used:
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for our own internal purposes, such as providing, maintaining, evaluating and
improving the Web Site; o to fulfil requests for purchases, and provide
updates regarding the status of any order; o to notify you about changes to
our business, services or products; and
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to contact you about our products or services that we feel may be of interest
to you.
Note: You can let us know at any time if you no longer wish to receive any of our
marketing communications or for your Personal Information to be used by us for
marketing purposes by sending an email to: info@goldinv.co.uk or following
“unsubscribe” instructions contained in the relevant communication.
2. Other Information Like many operators of commercial websites, we may use
tracking software and similar technology, which automatically collects information about
your computer hardware and software, and use of the Web Site including your IP
address, operating system and browser type and the geographical location of your
computer. This Other Information may be used by us for the operation of the Web Site
and to provide general statistics regarding use of the Web Site. We may also report
aggregate information to our advertisers.
3. Cookies A cookie is a very small text document, which often includes an anonymous
unique identifier. It can be transferred from a web site to a visitor’s hard drive, to help
tailor and keep records of his or her visit. Cookies allow web site operators to better
customize visits to the site to the visitor’s individual preferences. Many commercial websites use cookies. Although most web browsers automatically accept cookies, you can
usually change your browser to prevent or notify you whenever you are sent a cookie.
This gives you the chance to decide whether or not to accept it. However, if you set your
browser such that it does not accept cookies, you may not be able to access certain of
the features on the Web Site. For further details about how we use cookies, please see
our Cookie Policy.
4. Tracking Pixels or Beacons Aside from cookies, we also collect information
regarding the delivery of an advertisement to a user’s device through the use of “tracking
pixels” or “beacons.
” A tracking pixel is a transparent graphic image, typically 1 pixel x 1
pixel, that is placed on a web page and, in combination with a cookie, enables the
collection of information regarding the use of the web page that has the tracking pixel.
We use tracking pixels to tell when an ad has been clicked on or otherwise interacted
with, and use that information to determine which ads are more appealing to users. In
some cases, we use third party service providers to help us collect and analyze this
information.
5. Do Not Track Signals We do not respond to “do not track” signals from web
browsers or other mechanisms that provide consumers the ability to exercise choice
regarding the collection of personally identifiable information about an individual
consumer’s online activities over time and across third-party web sites or online
services.
WHERE DO WE STORE YOUR USER INFORMATION?
User Information that we collect from you may be transferred to and stored at a
destination outside the European Economic Area (“EEA”). It may also be processed by
staff operating outside the EEA who work for us or for one of our suppliers. You consent
to our sending and storing your User Information outside the EEA. We will take all steps
reasonably necessary to ensure that your User Information is treated securely and in
accordance with this Privacy Policy and our Cookie Policy.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
Whenever we obtain your Personal Information, we will implement and maintain
appropriate security measures and reasonable practices to protect your User Information
from unauthorised access and/or disclosure. Such measures include physical security
designed to prevent unauthorised access to servers where personal data is stored, and
ongoing internal reviews of our data collection, storage, and sharing practices as
appropriate. In addition, we only maintain your credit card (or other payment account)
information for as long as is necessary for us to process your payment.Access to your User Information is restricted to our employees, contractors and agents
who need to access such information to provide our services and/or fulfil orders.
While we will use such efforts, we cannot guarantee the security of your User
Information. Accordingly, we assume no liability for any disclosure of data due to errors
in transmission, unauthorised third party access or other acts of third parties provided we
have taken the measures described above, nor for acts or omissions beyond our
reasonable control.
WHEN WILL WE DISCLOSE YOUR USER INFORMATION
WITHOUT YOUR CONSENT?
Generally speaking, we will not disclose your Personal Information to third parties who
are not our affiliates without your consent. (We will, however, share your Personal
Information with members within our group of companies who may use it for marketing
purposes.) We do not sell or exchange customer lists or customer information for
marketing purposes with unaffiliated third parties. However, we reserve the right to
disclose your Personal Information without your consent for any of the following reasons:
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Disclosure to Successors. We may disclose your Personal Information to any
actual or potential successor-in-interest of ours, such as a company that is
seeking to acquire us.
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Third-Party Service Providers. We may disclose your Personal Information to
third party service providers who help us provide or maintain the Web Site.
We require by contract that these third party service providers implement
and maintain reasonable practices to protect your Personal Information.
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Other Disclosure. We will disclose your Personal Information without your
consent to prevent an emergency, to protect or enforce our rights, to protect
against suspected credit card fraud, to protect or enforce the rights of a third
party, or as required to comply with any legal obligation (including, without
limitation, to comply with a court order).
We may disclose Other Information to third parties provided it does not contain any
Personal Information.
CAN YOU ACCESS AND CHANGE YOUR PERSONAL
INFORMATION?
Please send us an email to: info@goldinv.co.uk if you would like to access or change
your Personal Information. Once we have reasonable assurances that the request hascome from you, we will let you access or change your Personal Information. Any access
request may be subject to a fee of £10 to meet our cost in providing you with details of
the Personal Information we hold about you.
WHAT ABOUT CHILDREN’S PERSONAL INFORMATION?
We are not targeting the Web Site to children, and we do not knowingly collect Personal
Information from children under the age of 18. If you are under the age of 18, please do
not email us, contact us, attempt to use the Web Site, submit information, including
Personal Information, to the Web Site, or ask us to email you. Monitoring
communications We may monitor, record, store and use any telephone, email or other
communications with you to check any instructions given to us, for training purposes, for
crime prevention and to improve the quality of our customer service.
How this policy works with our Terms and Cookies
This Privacy Policy sits alongside our Terms of Use and Cookie Policy. Please read them
together. We may update this policy from time to time; the version and effective date appear
at the end.
The data we collect
We collect and process the following categories of personal data:
1. Identity & contact data — name, postal addresses (billing/delivery), email, phone.
2. Account/order data — account credentials, order details, invoices, correspondence,
preferences.
3. Payment data — limited payment information necessary to process transactions (we
do not store full card numbers if using third‑party processors).
4. Marketing & communications data — your preferences for receiving marketing,
event invites and updates.
5. Technical & usage data — IP address, device identifiers, browser type, operating
system, pages viewed, interactions, referral URLs.
6. Cookies & similar tech — see our Cookie Policy for details of cookies